Delivery Information

Delivery

  • Orders received prior to 11am. on a working weekday are processed and despatched that day and despatched for delivery at 11:45am on a 2-3 working day service.
  • Orders received after 11am. will be processed on the next working day.
  • Special Delivery Requirements such as Pre 9 a.m. or Pre 12 p.m. can be offered at an extra charge. Please contact the sales office to discuss these arrangements.
  • All deliveries are made by an external courier and can be tracked.

Costs of Delivery

Shipping Costs of Calyx Drinks Ltd Productsare inclusive of VAT

UK Shipping Costs

  • Standard Shipping £2.99

EU Shipping Costs

  • Standard Shipping £19.99

Collection from Warehouse

  • Goods may be collected from the warehouse by any buyer free of charge.
  • We require 1 working days notice for any collections.
  • Collections can only be made during business hours: 9.00am until 5.00pm, Monday to Friday
  • We are closed Bank holidays and this does not count as a working day.
  • We will be closed at some point over the Chrismas & New Year periods. Please contact us directly for this information if required.
  • Proof of Purchase is required for collection.
  • Cash on collection is available as long as the collection is previously arranged.

Cancellations

  • Any cancellations of delivery must be made prior to 11am. on day of order to ensure delivery does not go ahead.
  • Any cancellations after goods have been despatched will be charged

Damaged or Incorrectly Supplied Goods

  • Goods that are received in a damaged condition or goods that are supplied incorrectly by Calyx Drinks Ltd will be eligible for exchange or full credit
  • If goods are damaged or received incorrectly Calyx Drinks Ltd must be notified within 14 days of receipt of the goods
  • Calyx Drinks Ltd will arrange collection of damaged or incorrect goods and redelivery of the correct goods.

Returns Policy

  • Returns must be authorized by contacting the Calyx Drinks Ltd sales office. You will need your order number and delivery confirmation in order to do this expediently.